RPA Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide ongoing maintenance and technical support for the robots and automations created by the RPA team.

• Oversee automation execution, detect failures, and analyze and resolve incidents.

• Implement minor enhancements, fixes, and modifications to current automated workflows.

• Review execution logs to identify root causes of errors and suggest corrective and preventive measures.

• Assist in maintaining workflows, business rules, integrations, and automated routines.

• Investigate issues arising from changes in systems, interfaces, data, or processes that impact robot execution.

• Document incidents, solutions applied, and technical and operational procedures.

• Collaborate with business teams to comprehend incidents, validate solutions, and ensure continuity of operations.

• Facilitate functional testing, user acceptance testing, and validations prior to deploying adjustments to production.

• Escalate more complex issues to developers or the designated technical owners responsible for automation.

• Contribute to the continuous enhancement of the quality, stability, and performance of automations.

⛳️ Requirements

• Proficient in UiPath, especially in analyzing, maintaining, and modifying existing automations.

• Familiarity with Microsoft Power Automate, including maintenance and adjustments of automated flows.

• Experience in application support, systems maintenance, or technical incident management.

• Knowledge of error and log analysis, test execution, and root-cause identification for failures.

• Understanding of programming logic, conditional structures, variables, and exception handling.

• Experienced in technical documentation and incident recording.

• Familiar with ticketing and demand-tracking tools.

• Possess an analytical and problem-solving mindset.

• Strong organizational skills, attention to detail, and a sense of responsibility.

• Proactive in identifying opportunities for improvement.

• Excellent communication skills with the ability to engage with both technical and business teams.

• Capable of prioritizing requests based on criticality and operational impact.

• Collaborative, dedicated, and focused on service continuity.

• Bachelor’s degree completed or in progress in Systems Analysis and Development, Computer Science, Information Systems, Software Engineering, or a related field.

• Technical education in technology may also be considered based on professional experience.

• Prior experience supporting RPA automations in a production setting is advantageous.

• Experience with tools in the Microsoft Power Platform ecosystem is a plus.

🏝️ Benefits

• Training

• Certification Support

• University Partnerships

• Language School Partnerships

• No Dress Code

• Digital Workplace

• Relaxed Work Environment

• Use of Cutting-Edge Technology