Junior Customer Support Analyst – Payroll and Personnel Administration

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support through chat, addressing inquiries and assisting clients with the utilization of Contmatic’s system.

• Help customers with requests concerning payroll and personnel administration processes.

• Document completed support interactions on the support platform.

• Prioritize providing an exceptional customer experience by ensuring quality, efficiency, and effective resolution in all interactions.

• Track department metrics and contribute to the collective achievement of team goals.

• Collaborate with other teams to address customer requests.

• Engage in training sessions and remain informed about Contmatic products and features.

⛳️ Requirements

• Understanding of payroll and personnel administration processes.

• Familiarity with payroll processing, vacation, terminations, eSocial, Digital FGTS, DCTFWeb, and other ancillary obligations.

• Completion of an Accounting Technician program or currently pursuing a degree in a related discipline.

• Experience in customer service.

• Background in providing support within accounting software companies or accounting firms is advantageous.

• Experience with the Zendesk platform is a plus.

• Proficiency in Microsoft Office and/or Google Workspace is beneficial.

• Certifications in customer service or communications are a plus.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Childcare assistance.

• Home office allowance.

• Payroll-deducted loan.

• Profit-sharing plan.

• Life insurance.

• Sesc partnership.

• Day off.

• Pharmacy partnership.

• TotalPass.

• Discounts at educational institutions.

• Pet health insurance.

• Home office setup.

• Company-provided equipment.