Technical Support Specialist – WCS

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver 2nd and 3rd-level support to current customers.

• Aid customers in enhancing and optimizing systems through change requests.

• Diagnose application issues for customers and propose effective solutions and workarounds.

• Restore seamless operations for customers following incidents.

• Collaborate with the team to determine root causes of recurring problems.

• Create sustainable solutions, fixes, enhancements, and integrations.

• Partner with project consulting and software development teams.

• Foster and develop relationships with existing customers.

• Engage in shared rotating on-call duties, which may include covering 24/7 service periods.

⛳️ Requirements

• Strong understanding of logistics processes within automated warehouses.

• Experience in supporting warehouse management or warehouse control systems, including troubleshooting in a control room or working within either internal or external support teams.

• Familiarity with relational databases and database queries, such as Oracle, SQL, or MySQL.

• Knowledge of source code analysis and/or development with an object-oriented programming language, such as Java or C#.

• Excellent analytical skills.

• Open and communicative demeanor, with a passion for teamwork.

• Solution-oriented approach with a strong emphasis on customer needs.

• Proficient in English.

🏝️ Benefits

• Flexible working hours.

• Opportunity for mobile work, including from home.

• Strong team spirit, solidarity, and mutual support.

• Opportunities for personal development.

• Flat hierarchies and concise communication channels.

• Continuous training and further education.

• Personal mentoring and tailored development opportunities.