Technical Support Specialist II, Water Analysis Instruments

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Deliver technical and application support for Thermo Fisher Scientific’s electrochemistry offerings, which include Thermo Scientific Orion pH meters and electrodes.

• Assist end users, channel partners, Customer Service, and commercial teams primarily through phone and email communication.

• Suggest solutions, troubleshoot product and application challenges, and address customer inquiries.

• Respond to web-generated leads and propose cost-effective products and solutions.

• Contribute to both internal and external knowledge resources.

• Collect customer feedback and market trends, sharing insights with Marketing and R&D teams.

• Collaborate with Quality teams to identify and escalate product concerns, assist in resolutions, and participate in root-cause investigations.

• Utilize the Customer Allegiance program to enhance the customer experience.

• Provide training and create application notes.

• Update product materials and maintain website content.

• Work alongside colleagues globally to ensure product quality and customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in Biology, Chemistry, Environmental Science, or a related scientific discipline.

• A minimum of 2 years of technical or laboratory experience.

• Excellent written and verbal communication, listening, and customer service skills, capable of managing complex technical discussions.

• Strong analytical thinking and problem-solving abilities.

• Ability to work both independently and as part of a cross-functional team.

• Exceptional organizational skills, with the capacity to juggle multiple priorities and achieve performance metrics.

• Preferred: Experience in wet chemistry or water quality.

• Preferred: Familiarity with CRM systems like Salesforce, Microsoft Office applications, and enterprise systems such as SAP or Baan.

• Preferred: Experience in technical writing.

• Preferred: Knowledge of root-cause analysis, corrective actions, quality management systems, or continuous improvement techniques.

• Preferred: Hands-on experience with laboratory equipment and systems, including ovens, centrifuges, filtration equipment, freezers, incubators, shakers, hot plates, and remote monitoring systems.

• Preferred: Experience in training or mentoring other technical personnel.

🏝️ Benefits

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.