Technical Support Specialist I – Control 4

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Act as the main technical resource for Control4 customers.

• Provide expert-level assistance for installation, configuration, troubleshooting, and return processing.

• Offer basic support for over 80 third-party brands, even with limited or no formal training.

• Deliver Tier-1 support for ADI and Snap One’s more than 20 exclusive brands and solutions.

• Oversee and resolve complex technical issues involving audio/video distribution, home theater, commercial audio, TVs and displays, digital signage, music streaming, surveillance and security, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and related technologies.

• Develop and maintain technical documentation, troubleshooting guides, configuration procedures, and knowledge base articles.

• Handle product returns while following technical verification protocols.

• Engage in beta testing of new products and solutions, providing actionable feedback to product teams.

• Contribute to team training efforts by sharing technical insights and techniques.

• Report to a Technical Support Supervisor.

⛳️ Requirements

• At least 2 years of professional experience in installing and/or programming Control4 products.

• Practical experience in installing, configuring, and troubleshooting surveillance, professional audio/video, and other technology solutions.

• Ability to troubleshoot across various product categories and technologies.

• Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.

• Proven problem-solving abilities and a quick learner of new technical concepts.

• Outstanding English communication skills, both verbal and written.

• Control4 Automation Programmer certification or Control4 Certified Technician certification is preferred.

• Advanced knowledge in networking, including VLANs, firewalls, managed switches, and enterprise wireless setups is a plus.

• Experience with ADI proprietary exclusive-brand products and platforms, such as OvrC, Luma, Binary, WattBox, and Clare is valued.

• Background in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions is beneficial.

• Experience with motorized window treatments, centralized lighting, and power management solutions is advantageous.

• Must be eligible to work in the United States; this position does not qualify for US visa sponsorship.

🏝️ Benefits

• Comprehensive benefits package.

• Life insurance.

• Health insurance.

• Life assistance program.

• Accidental death and dismemberment insurance.

• Disability insurance.

• 401(k) Plan.

• Vacation and holidays.

• Opportunities for professional development and career advancement.

• Collaborative work environment with access to cutting-edge technology.