Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver software application support to PatientNow clients through phone, email, and ticketing systems.

• Assist customers with all features of the PatientNow platform to enhance operational efficiency, drive revenue growth, and elevate patient satisfaction.

• Diagnose and resolve issues related to software and hardware integrations, including scanners, barcode readers, cameras, and payment processing devices.

• Guide clients through troubleshooting processes and convey solutions in a clear manner.

• Record customer interactions, issue specifics, and resolutions in the CRM and ticketing system.

• Identify, prioritize, and escalate complex or high-impact issues as necessary.

• Conduct follow-up with customers and manage scheduled callbacks.

• Suggest alternative solutions and best practices to enhance customer outcomes and promote platform adoption.

• Keep updated on PatientNow products, feature updates, industry trends, and support procedures.

• Foster a customer-centric culture that emphasizes responsiveness, accountability, and continuous improvement.

⛳️ Requirements

• Minimum of 1 year of experience in software support, technical support, customer service, or help desk roles.

• Proven experience in troubleshooting software applications and resolving customer issues promptly.

• Strong technical aptitude with the capacity to learn and support various software products.

• Previous experience with EMR, Practice Management, CRM, or healthcare technology platforms is preferred.

• Proficiency in using CRM and ticketing systems to manage customer cases and maintain documentation.

• Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar technologies.

• Exceptional written and verbal communication skills.

• Strong customer service focus with a dedication to providing outstanding experiences.

• Ability to multitask, prioritize tasks, and handle competing demands in a dynamic environment.

• Effective problem-solving and analytical abilities.

🏝️ Benefits

• Work at the crossroads of innovation and impact, assisting real-world practices in their growth and success.

• Collaborate with a skilled and inquisitive team that values experimentation, learning, and empathy for customers.

• Enjoy autonomy backed by strong leadership and product discipline.

• Have the opportunity to modernize aesthetics software using innovative, AI-native technology.