IT Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Tier 1 and Tier 2 assistance via tickets, chat, email, and remote support sessions.

• Provide support for macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.

• Oversee user lifecycle processes, including onboarding, offboarding, access requests, and role modifications.

• Manage and troubleshoot Okta, Entra ID, SSO, MFA, and other identity-related services.

• Administer and support SaaS platforms such as Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.

• Deploy, configure, and maintain endpoints utilizing Intune, Iru, and CrowdStrike.

• Keep an accurate asset inventory and manage device lifecycles.

• Assist with Microsoft Copilot, Claude, and other AI technologies, while encouraging responsible AI practices.

• Create scripts, automations, and workflow enhancements that minimize manual tasks and boost efficiency.

• Develop and maintain documentation, knowledge articles, and standard operating procedures.

• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events.

• Contribute to service quality, SLA performance, knowledge sharing, asset management accuracy, automation, and process improvement.

⛳️ Requirements

• A minimum of 3 years’ experience in IT Support, Help Desk, Service Desk, or End User Computing.

• Proven experience in supporting macOS and Windows environments.

• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.

• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.

• Experience with endpoint management tools like Intune, Iru, or comparable MDM platforms.

• Excellent troubleshooting, communication, and customer service abilities.

• Experience in a fast-paced, remote-first work environment.

• Basic scripting or automation skills using PowerShell, Bash, Python, Workato, or similar tools.

• An interest in AI technologies such as Microsoft Copilot and Claude.

• Strong attention to detail, sense of ownership, and a mindset focused on continuous improvement.

• ITIL, Okta, Microsoft, Apple, or security-related certifications are considered a plus.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Life insurance.

• Disability insurance.

• 401K employer matching program.

• Paid holidays.

• Self-care days.

• Paid time off (PTO).

• Paid parental leave.

• Stock options.

• Equipment and support for effective team collaboration.

• Opportunities for learning and development.

• Access to the LinkedIn Learning platform.

• Quarterly wellness education sessions.

• Wellness days.

• Events hosted by Employee Resource Groups (ERGs).