Technical Support Specialist

This is a fully remote position, open to applicants in Georgia, +3 more countries.

📋 Description

• Deliver prompt technical assistance to internal teams and partners concerning system monitoring and service reliability.

• Manage and utilize Prometheus, Grafana, Loki, and Alertmanager.

• Record, assess, and classify incidents in Jira Service Management and escalate issues as necessary.

• Create and sustain small automation tools, such as Python scripts and bots for Telegram, Slack, or Jira.

• Oversee Linux servers, including logs, access control, services, and cron jobs.

• Document recurring issues and their solutions in Confluence.

• Collaborate with REST APIs to integrate with external systems.

• Engage in a 24/7 shift rotation, which includes nights and weekends.

⛳️ Requirements

• Over 1 year of experience in technical support, operations, or system administration.

• Proficient in the Linux CLI, logs, services, file permissions, and networking.

• Familiarity with monitoring and alerting systems.

• Knowledge of incident and problem management (ITIL or Jira workflows).

• Basic proficiency in Python scripting.

• Experience with Telegram, Slack, or Jira bots is highly advantageous.

• Understanding of REST APIs.

• Exceptional written and verbal communication skills in both English and Russian.

• Willingness to work in a shift-based environment, including on-call duties.

• Detail-oriented with the capability to simplify complex technical concepts.

• Experience in FinTech, acquiring, or payment systems is a plus.

• Familiarity with Docker, CI/CD, or centralized logging systems like ELK or Jaeger is a plus.

• Practical contributions to automation or monitoring in production environments are a plus.

🏝️ Benefits

• Chance to influence the future of fintech solutions within a growing organization.

• Collaborative, flat team structure that appreciates your expertise and ideas.

• Ongoing learning and development opportunities to advance your skills and career.

• Competitive salary along with a comprehensive benefits package.

• Flexible work arrangements to promote work-life balance.

• 24/7 shift rotation, including nights and weekends.