Technical Support Representative

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Deliver technical assistance to flooring businesses in both commercial and residential sectors.

• Professionally install flooring products in suitable end-use environments for commercial and residential applications.

• Collaborate with sales representatives on projects related to product, installation, and performance.

• Assist the business with the initiation of jobs.

• Conduct inspections of field projects, assess issues, propose solutions, and demonstrate these solutions to customers as needed.

• Prepare and submit inspection reports, product evaluations, and related documentation in a timely manner.

• Transform field situations into training opportunities and provide knowledgeable resources for resolving future issues.

• Articulate and defend advanced installation techniques both verbally and in writing.

• Contribute to training initiatives and sales events for customers and sales team members.

• Participate in cross-training on all flooring products and provide training for Level 1 and 2 Technical Representatives.

• Organize and oversee test installations while assisting Research & Development and corporate quality with the development of new products.

• Identify and recommend local resources to enhance field service initiatives.

• Arrange travel and coordinate customer meetings.

• Adhere to Shaw's travel and departmental guidelines.

• Travel 60–80% of the week to various job sites.

⛳️ Requirements

• High School diploma or GED is required.

• At least 5 years of experience in Commercial Flooring installation is essential.

• Comprehensive knowledge of installation processes, methods, tools, and techniques for both commercial and residential resilient flooring.

• Experience with sheet goods, heat welding, and flash coving is advantageous.

• Carpet installation experience and/or relevant professional certifications are considered a plus.

• Exceptional communication, presentation, and training abilities are necessary.

• Capability to convert technical information into actionable guidance for customers, installers, sales personnel, general contractors, and internal partners.

• Proficiency in supporting sales initiatives by establishing credibility, asking insightful questions, understanding customer requirements, and conveying solutions in a professional, confident, and persuasive manner.

• Demonstrated leadership qualities and a high level of professionalism.

• Ability to maintain confidentiality regarding sensitive and proprietary information.

• Self-driven with strong organizational and time management skills.

• Flexible and willing to adjust to sudden changes in schedule.

• Capacity to travel by car and air without assistance.

• Capability to work in a plant environment near automated machinery, which may involve standing, stooping, or sitting for extended durations.

• Ability to lift and carry weights up to 100 pounds.

• Skill in identifying pattern repeats, color variations, and shade differences.

• Required competencies include: Building Trusting Relationships, Coaching and Supporting, Influencing Others, Delivering Compelling Communication, Demonstrating Good Judgment, and Planning and Organizing.

🏝️ Benefits

• Equal opportunity employer for all protected groups, including veterans and individuals with disabilities.