L2 Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Dominican Republic, +4 more countries.

📋 Description

• Provide technical assistance through email, phone, and chat channels.

• Take ownership of and prioritize technical issues raised by customers.

• Evaluate and address technical inquiries and feedback from customers.

• Forward issues to appropriate internal teams and stakeholders as necessary.

• Keep precise records of failures, maintenance tasks, and bugs.

• Contribute to and update the support knowledge base and associated documentation.

• Ensure adherence to Service Level Agreements (SLAs).

⛳️ Requirements

• Exceptional English communication skills (C1 level for both spoken and written).

• A minimum of 1–2 years of demonstrated experience in a Technical Support Engineer, Systems Administrator, or Advanced Support Specialist position.

• Practical experience with Windows and Linux operating systems, focusing on command-line interface (CLI) and terminal-based management.

• Proficient in diagnosing, troubleshooting, and resolving hardware-related issues in technical settings.

• Strong understanding of interactions between hardware and software.

• Experience in navigating and analyzing system logs and interpreting data to identify and address technical issues.

• Robust troubleshooting and analytical abilities.

• Personal computer with a minimum of 8GB of RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Familiarity with UAV/UAS systems, flight controllers, or embedded hardware is an advantage.

• Experience with network-related architecture and cloud-based systems is beneficial.

• Knowledge of firewalls and port configuration is a plus.

• Experience with remote hardware debugging and low-level system diagnostic tools is advantageous.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work fully remotely.

• Inclusive international workplace.

• Compensation in USD.

• Rewards for referring friends.

• Balance between project demands and personal time.

• Internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Environment conducive to self-development.

• Culture founded on trust, with no time-tracking requirements.