Associate Principal Engineer – Support Lead, Media Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee support operations for media systems

• Manage a team of Application Support Analysts

• Utilize distribution and scheduling software, including IBMS and WHATSOn

• Provide assistance in Service Desk environments and IT ticket resolution processes

• Create documentation using tools such as PowerPoint and Visio

• Employ strategic, innovative thinking and demonstrate thought leadership

• Function independently in a dynamic, fast-paced environment

⛳️ Requirements

• Mandatory experience with Operative's Integrated Broadcast Management System (IBMS), MediaGenix's WHATSOn, or similar distribution and scheduling software

• Proven experience leading a team of Application Support Analysts

• Familiarity with the Windows operating environment

• Proficiency in relational database structures, especially SQL and Oracle PL*SQL

• Background in Service Desk environments and IT ticket resolution workflows

• Familiarity with ticket management software such as ServiceNow or Jira

• Experience in process documentation using tools like PowerPoint and Visio

• Strong analytical, verbal and written communication, facilitation, and organizational skills

• Demonstrated people and thought leadership capabilities

• Strategic and innovative thinking with a clear vision

• Strong business acumen

• Exceptional organizational skills with a keen attention to detail

• Capability to work independently in a high-energy environment

• Quick learner with the ability to grasp new skills and concepts rapidly

• Minimum of 10 years of relevant experience

• Experience with MediaGenix's WHATSOn, scheduling platforms, and Integrated Broadcast Management System (IBMS) is essential

• Experience in the media industry is advantageous

• Solid understanding of technology

• An undergraduate degree is acceptable

🏝️ Benefits

• Opportunity for remote work

• Equal employment opportunities for all

• An inclusive work environment

• Commitment to diversity