Technical Support Representative

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver Tier 1 support to administrators and enterprise-level partners during operational hours.

• Diagnose and provide technical assistance for intricate technical problems via phone, web-based tools, and email.

• Guide customers on the appropriate use of products and address specific system-related issues.

• Manage product escalations and serve as a conduit between customers and various tiers of support.

• Support customers during installation and configuration as necessary.

• Maintain continuous communication with customers throughout complex, system-level problem escalations and resolutions.

⛳️ Requirements

• Demonstrated experience in a technical support/helpdesk setting from an industrial placement year or post-graduation (experience AND/OR knowledge with Email systems and Networking).

• Proficient in problem analysis and resolution of software-related issues.

• Capable of professionally handling customer interactions across all platforms.

• Ability to thrive in a dynamic, fast-paced environment where critical thinking and robust problem-solving skills are essential for success.

• Proven capacity to operate in a self-directed manner while also collaborating effectively with team members.

• Familiarity with Linux is advantageous.

• Innovative thinker who is optimistic, proactive, and readily adapts to change.

• Capacity to swiftly develop expertise in areas related to Proofpoint technologies.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Career advancement on your own terms.

• Flexible working environment.

• Annual wellness initiatives and community outreach days.

• Continuous recognition for your contributions.

• Opportunities for global collaboration and networking.