Technical Support Representative

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver exceptional technical support to Axon customers via email and phone.

• Diagnose and resolve issues related to product knowledge, networking, training, software download/installation/registration/performance, damaged-device returns, and other inquiries related to Axon.

• Develop and sustain expertise in Axon products, solutions, and policies.

• Support customers by employing problem-solving abilities and demonstrating empathy.

• Report bugs and trends to relevant stakeholders.

• Propose suggestions for process and performance enhancements to the manager.

• Achieve or surpass performance and quality objectives.

⛳️ Requirements

• Bachelor’s Degree preferred or equivalent professional experience.

• Over 1 year of external technical support experience in software, hardware, web-based solutions, or e-commerce platforms.

• Outstanding verbal and written communication abilities.

• Proficient in Windows operating systems, mobile devices, and cloud-based solutions.

• Strong analytical and troubleshooting capabilities.

• Competence in using Microsoft Office.

• Ability to communicate at a technical level suitable for clients with diverse IT knowledge and skill sets.

• Self-motivated, capable of working independently, and proactive in identifying team needs and solutions.

• Must successfully pass a Criminal Justice Information Services (CJIS) background check and safeguard confidential and highly sensitive information.

🏝️ Benefits

• Remote work opportunity in Australia.

• Shift schedule from Wednesday to Sunday, 8 AM - 5 PM AEDT.

• Commitment to an equal opportunity and inclusive workplace.

• Accommodation for disabilities or special needs provided during the application or recruitment process.