Technical Support Officer – Conference Management

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Serve as the primary point of contact for designated conference support for ASTMH, MIM, and additional events as required.

• Facilitate the effective management and execution of technical activities.

• Provide technical assistance in overseeing Jhpiego’s participation at the ASTMH Annual Meeting and MIM Conference.

• Offer surge support for the preparation, planning, coordination, communication, knowledge management, and reporting related to conferences before and after they occur.

• Handle attendee lists, registrations, visa applications, flight arrangements, and hotel bookings.

• Assist in enhancing the conference website presence and create attendee booklets.

• Monitor accepted abstracts and manage the review, development, finalization, printing, and delivery of presentations and posters.

• Formulate plans for conference presence, attendance, communication, and activities.

• Coordinate social media messages and provide real-time updates during the conference.

• Organize meetings with donors and partners.

• Compile final conference reports.

• Oversee MIM abstract calls, review processes, conference updates, Microsoft Teams sites, Excel trackers, booth arrangements, side meetings, and staff events.

• Collaborate with technical leads, country offices, GECO, GPO, and other departments.

• Manage conference budgets, expenses, vendors, contracts, supplies, registration feeds, and hotel payments.

• Coordinate travel arrangements for participants, including visa processes and invitation letters.

• Assist in the development of presentations and posters while ensuring proper branding.

⛳️ Requirements

• Bachelor's degree with 3 years of relevant work experience.

• Proven experience in managing conference preparation and presence in support of global health or development programs.

• Expertise in creating communication materials such as success stories, newsletters, infographics, briefs, and presentations.

• Strong skills in writing, editing, and organization.

• Ability to convert technical program information into clear and accessible content.

• Capacity to work across multiple country teams while managing competing priorities and tight deadlines.

• Familiarity with branding and marking requirements for donor-funded projects is advantageous.

• Proficient in using MS Office 365 suite, including PowerPoint, Excel, SharePoint, and Teams.

• Experience with tools such as JIRA.

• Excellent oral and written proficiency in English.

• Candidates selected for the position will be subject to a pre-employment background check.

🏝️ Benefits

• Johns Hopkins provides a comprehensive rewards package that supports employees' health, life, career, and retirement needs.

• Pre-employment background check required.

• Commitment to equal opportunity employment.

• Support for workplace accommodations and accessibility needs.