Technical Analyst, CMDB – ITSM

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist in the comprehensive management of ITSM processes and standards throughout the service lifecycle.

• Ensure the operational stability and continuity of ITSM services in both primary and backup roles.

• Facilitate ITSM governance and execution by coordinating operations, conducting reviews, maintaining data, and supporting the lifecycle.

• Enhance ITSM process maturity through insights driven by data, opportunities for automation, and optimized solutions in ServiceNow.

• Cultivate expertise for assigned services and systems while comprehending their integration.

• Offer guidance and support for computing platforms and systems integration.

• Align end-user requests with software functionalities.

• Evaluate and suggest improvements for system performance and capacity.

• Manage problem identification and resolution in collaboration with vendors and manufacturers.

• Address customer needs and ensure issues are resolved fully.

• Assist technical teams and customers with project-related and support activities.

• Engage in project planning, design, development, testing, and implementation of application software.

• Assess business requirements, propose system modifications, draft technical specifications, and execute system changes.

• Provide support in accordance with NMHC best-practice standards.

• Mentor Associate Analysts and other members of the application team.

• Contribute to the IS Knowledge Repository.

• Participate in on-call support to guarantee system availability and performance.

⛳️ Requirements

• Over 3 years of technical experience.

• Strong verbal and written communication skills.

• Bachelor’s degree in a relevant field is preferred, or equivalent experience.

• More than 3 years of experience in the core discipline within the healthcare sector is preferred.

• Capability to support ITSM processes and standards throughout the service lifecycle.

• Willingness to engage in on-call support.

• Adherence to organizational policies, procedures, and regulatory and accreditation standards.

• Completion of an authorization and disclosure form is required for background checks if employment is offered.

🏝️ Benefits

• Tuition reimbursement.

• Loan forgiveness.

• 401(k) matching.

• Lifecycle benefits.

• Benefits that promote physical, emotional, and financial well-being.

• Protection for unexpected life events.

• Equal opportunity employment.

• Background check process compliant with local, state, and federal laws.