Customer Success Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with Customer Success Managers to facilitate onboarding, implementations, and ensure ongoing technical success.

• Convert customer business needs into scalable technical solutions within Salesforce and associated systems.

• Advise customers on best practices for configuration, automation, and system design.

• Recognize technical risks and take proactive measures for resolution.

• Configure and enhance Salesforce objects, fields, flows, validations, and automations.

• Design and assist with integrations between Salesforce and third-party systems utilizing APIs, middleware, and data synchronization.

• Address technical issues concerning data integrity, performance, and system behavior.

• Maintain documentation on solution designs, configurations, and integration diagrams.

• Act as a liaison between customers and the Product, Engineering, and Support teams.

• Offer Product feedback regarding customer use cases, technical gaps, and potential enhancements.

• Assist with pre-renewal and expansion initiatives by assessing technical feasibility and scalability.

• Support customers in achieving success metrics and ROI through technical enablement.

• Engage in Executive Business Reviews, providing technical insights and alignment with the roadmap.

• Identify avenues for automation, optimization, and technical growth.

⛳️ Requirements

• Previous experience in SaaS, Consumer Goods, Food & Beverage, Packaging, or Supply Chain industries is essential.

• A minimum of 2-3 years in a relevant Customer Engineering Support, Implementation, or Success role is required.

• Knowledge of Salesforce.com is mandatory.

• An active Administrator credential is required.

• Advanced Admin, Platform App Builder, or Developer certifications are preferred.

• Capability to manage task prioritization for multiple customers.

• Exceptional communication, interpersonal, email, and organizational skills are necessary.

• Strong attention to detail is crucial.

• Effective time management skills, especially in managing multiple projects simultaneously.

• Ability to deliver technical solutions for medium to high complexity projects.

• Quick learner, team-oriented, proactive attitude, highly organized, execution-focused, and a problem solver.

• A positive and curious mindset is essential.

• A desire to thrive in an early-stage technology environment is preferred.

🏝️ Benefits

• Fully remote work environment.

• An open and relatively flat organizational structure.

• A collaborative culture that emphasizes the sharing of ideas and information.

• An inclusive workplace committed to diversity.

• Equal opportunity employment.