Technical Support, Integrations Manager – 6 months contract

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as the liaison between RoomPriceGenie’s technical team and clients.

• Facilitate the resolution of technical integration issues and API-related challenges.

• Cultivate and manage relationships with technical partners, including Property Management Systems and Channel Managers.

• Assist partners throughout the onboarding, pilot, and launch stages.

• Create and maintain detailed integration documentation.

• Empower team members and clients to independently address first-level support inquiries.

• Maintain high standards for integration quality.

• Ensure effective connectivity and collaboration with partners.

⛳️ Requirements

• Prior experience in integrations or a technical support capacity, preferably in the Hotel Tech Industry.

• Knowledgeable and well-versed in hotel operations and key performance indicators (KPIs).

• Familiar with hotel technology solutions like Property Management Systems or Channel Managers.

• Experience with ticketing systems such as HubSpot.

• Basic understanding of APIs, including REST API, as well as data formats like JSON and OTA XML.

• Ability to read and interpret JSON and XML log files, effectively communicating technical specifics to partners.

• Experience with reservations data and metrics such as Revenue, Occupancy, ADR, and RevPAR is an advantage.

• Practical knowledge of Postman or similar technical tools is beneficial.

• Strong urgency, persistence, and dedication to meeting deadlines.

• Customer-oriented mindset.

• Exceptional attention to detail and self-motivation.

• Excellent communication abilities.

• Team-oriented with a strong sense of ownership.

• C2-level proficiency in English.

• Must be located in the Australian Time Zone.

• C2-level proficiency in German is mandatory, as specified in the application form.

• Must be authorized to work in your current location; sponsorship is not available.

🏝️ Benefits

• Remote-First Model: Work from (almost!) anywhere; optional co-working spaces in Mannheim, Berlin, or Sydney.

• Annual global team gatherings and regular office social events.

• Opportunities for personal and professional development.

• Up to three additional days off each year for personal and professional growth.

• Five weeks of bonus vacation time after five years of service.

• Day off for your birthday.

• Flexible working hours.

• Access to Headspace.

• Online therapy and counseling support through BetterHelp.