Semiconductor Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance for semiconductor products through phone and email communications.

• Utilize support systems and technical knowledge to effectively resolve customer issues remotely.

• Comprehend customer inquiries and escalate them to appropriate levels as necessary.

• Monitor open customer issues on a daily basis and provide updates on the status of escalated cases.

• Assist customers in understanding products and navigating support websites and online forums.

• Collaborate with various teams to achieve shared objectives.

• Build and sustain professional relationships with client management, colleagues, customer representatives, engineers, distributors, business owners, and VARs.

⛳️ Requirements

• Associate's degree in Electronics.

• In-depth knowledge of schematics and datasheets related to semiconductor device functionality, including multimedia, power, connectivity, and sensing technologies.

• Strong analytical skills with the capability to analyze and interpret technical inquiries.

• Proficient in both oral and written communication for internal and external stakeholders at all levels.

• Ability to convey product service information through emails, reports, or verbally to diverse audiences.

• Skill in reading, interpreting, simplifying, and explaining technical product details.

• Capacity to multitask and prioritize job responsibilities effectively.

• Excellent personal organization and time management skills.

• Relevant work experience or related training.

• A minimum of 2+ years' experience in technical customer service, ideally within the Semiconductor industry, particularly with Semiconductor Devices.

• Experience in a customer support call center environment is advantageous.

• Detail-oriented and process-focused.

• Fully remote opportunities available in select states.

🏝️ Benefits

• Group Health and Wellness (Medical, Dental, and Vision).

• Health Savings Account (HSA).

• Educational Assistance.

• Voluntary plans, including critical illness, accident, and hospitalization.

• 401k plan with Company Match and Roth contributions.

• Immediate vesting.

• Pet Insurance.

• Free legal services.

• Employee discount programs.