Technical Support Engineer, Korean-speaking

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide support to CrowdStrike customers internationally across various security product lines, with a special emphasis on Korean-speaking clients in the Asia-Pacific area.

• Diagnose customer issues, determine underlying causes, and resolve problems effectively.

• Evaluate customer impact, involve appropriate stakeholders, and swiftly address escalations.

• Work alongside product specialists and engineering teams to resolve bugs or improve product features.

• Organize time and manage workload to achieve or surpass operational objectives.

• Acquire knowledge of new technologies and product functionalities.

• Develop and disseminate knowledge articles.

• Participate in mentoring and training initiatives.

• Commit to scheduled shifts and holidays as dictated by business requirements.

⛳️ Requirements

• 3–8 years of experience in a technical support role for products, catering to global enterprise clients.

• Required professional proficiency in Korean and English, both written and verbal.

• Exceptional oral and written communication abilities.

• Strong customer-centric approach with analytical thinking and logical troubleshooting skills.

• Demonstrated experience in diagnosing and troubleshooting issues at the application and operating system levels within Windows, Linux, or Mac environments.

• Solid understanding of operating system principles including user and kernel space, memory management, shared libraries, file and network I/O, Windows registry, software distribution, and related concepts.

• Practical experience using tools and techniques to resolve problems in Windows, Linux, or Mac environments.

• Proven track record of utilizing AI technologies to enhance decision-making, optimize workflows and processes, improve efficiency, and drive business results.

• Specialization in SIEM/SOAR: experience with self-hosted log management tools using Kafka and/or containers; container management and orchestration; regex and at least one query language.

• Specialization in Identity Management: Windows Servers, Active Directory, MFA, identity protection, Zero Trust, Kerberos, LDAP, NTLM, SAML, TCP/IP, Wireshark, and PCAP analysis.

• Specialization in Cloud Technologies: SaaS cloud environments, API/REST debugging, JSON/HTTPS, backend cloud architecture, Cassandra, Kafka, Elasticsearch, Splunk, Docker, and Kubernetes.

• Availability to work scheduled shifts and holidays as required by business operations.

• Certifications in SIEM/SOAR or cloud platforms are advantageous.

• Previous experience in Korean-speaking enterprise customer support, exposure to the Asia-Pacific cybersecurity market, familiarity with CrowdStrike Falcon or EDR, and additional APAC languages are considered beneficial.

🏝️ Benefits

• Leading compensation and equity awards in the market.

• Comprehensive programs for physical and mental wellness.

• Competitive vacation and holiday benefits to ensure work-life balance.

• Paid parental and adoption leave policies.

• Opportunities for professional development available to all employees, regardless of their level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture complemented by world-class amenities.

• Great Place to Work Certified™ globally.