Technical Support Engineer I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution.

• Collaborate with Support Technicians and Integration Engineers to maintain existing software.

• Assist clients with configurations, daily shipping operations, and technical troubleshooting.

• Follow up with clients to confirm resolution of issues.

• Make minor software and database modifications under the guidance of team leadership.

• Test and implement software updates.

• Identify and escalate urgent issues that require immediate attention.

• Build trust and rapport with customer representatives.

• Support centralized shipping management aimed at reducing handling, enhancing product flow, streamlining order tracking, minimizing fulfillment errors, and lowering shipping costs.

⛳️ Requirements

• Bachelor’s Degree in computer science, information systems, information technology, a coding certification from a coding bootcamp, or 2+ years of relevant experience.

• Experience in coding or the capability to learn C#, Angular, VBScript, JavaScript, and HTML.

• Foundational knowledge of SQL database queries.

• Basic skills in Windows computer and server administration.

• Strong organizational abilities.

• Capability to communicate effectively with multiple internal teams.

• Openness to adapt in a dynamic work environment.

• Ability to manage several support issues simultaneously.

• Sense of urgency in driving customer progress.

• Excellent communication skills.

• Confidence when facing new languages and frameworks.

• Proficiency in balancing and prioritizing competing demands on your time.

• Outstanding written and verbal communication abilities.

• Minimal to light physical effort required.

• Capacity to work for extended periods at a desk and on a computer.

• Ability to lift up to 15 pounds as needed.

• 10% travel is required.

• Must be authorized to work and reside in the United States.

🏝️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage.

• Competitive salary package along with equity options.

• Monthly work from home stipend of $50.

• Flexible work hours and paid time off.

• A collaborative culture with a supportive team environment.

• Unlimited opportunities for growth.

• Chance to make significant contributions in a rapidly growing company.

• Opportunity to impact a product that facilitates the shipping of millions of packages daily.