Technical Support Engineer – Digital Marketing

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver technical assistance and troubleshooting for enterprise applications, systems, and infrastructure.

• Investigate, diagnose, and resolve technical incidents and service requests effectively.

• Monitor and troubleshoot cloud-based environments and services efficiently.

• Provide support for AWS and/or Azure environments as part of daily technical operations.

• Collaborate with internal technology teams to troubleshoot and resolve intricate issues.

• Escalate incidents as needed and ensure issues are followed through to resolution.

• Document troubleshooting steps, solutions, and technical procedures comprehensively.

• Identify recurring issues and contribute to enhancements in support processes and system reliability.

• Clearly communicate technical issues and solutions to both technical and non-technical stakeholders.

• Adhere to established support, security, and operational procedures.

⛳️ Requirements

• Must be based in LATAM.

• Professional senior-level experience in technical support, IT support, systems administration, cloud support, or a similar technical role.

• Strong troubleshooting and problem-solving abilities.

• Practical experience with at least one major cloud platform, especially AWS and/or Azure.

• Understanding of cloud infrastructure and typical enterprise IT environments.

• Capability to investigate technical issues across applications, systems, and infrastructure.

• Excellent written and verbal communication skills.

• Ability to work efficiently with distributed teams and stakeholders.

• Experience with ticketing, incident management, or IT service management processes.

• Strong documentation and organizational abilities.

• Capacity to prioritize multiple support requests and manage issues until resolution.

• Proficiency in English to communicate effectively with global technical and business teams.

• Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is advantageous.

🏝️ Benefits

• 100% Remote Work.

• Highly Competitive USD Pay.

• Paid Time Off.

• Work with Autonomy.

• Collaborate with Top American Companies.

• Engage in various activities.

• Support for work-life balance.

• Collaborate with a diverse, global network.

• Access to senior, seasoned professionals.