Junior Support Analyst – Accounting

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support through phone, chat, and a ticketing system, ensuring timely and high-quality responses.

• Record, categorize, and track tickets, ensuring proper handling and adherence to service-level agreements (SLAs).

• Provide both technical and functional support for the system, with an emphasis on public-sector accounting processes.

• Identify, analyze, and resolve incidents, while assisting users in navigating the system.

• Support basic system configuration in accordance with operational needs.

• Document customer interactions and solutions implemented, aiding in the knowledge base development.

• Work collaboratively with other teams to address more complex requests.

⛳️ Requirements

• Completed or ongoing higher education in Business Administration, Accounting, Information Technology, or a related discipline.

• Fundamental knowledge of or experience with accounting processes, especially regarding revenues and expenses.

• Experience with or exposure to customer service through phone, chat, or ticketing systems.

• Excellent verbal and written communication skills.

• Well-organized, proactive, and analytical, possessing strong problem-solving skills.

• Willingness to travel as necessary.

• Prior experience in systems support (help desk/service desk) is advantageous.

• Familiarity with databases (basic queries/SQL) is beneficial.

• Understanding of public-sector accounting is a plus.

• Knowledge of municipal processes is a plus.

🏝️ Benefits

• iFood Card for food and meal expenses.

• Opportunities for career advancement.

• Educational assistance.

• Discounts and benefits from national partners.

• Unimed health insurance, extended to family members.

• Access to online medical appointments through Fleury.

• Dental insurance.

• Life insurance coverage.

• Newborn benefit basket.

• Referral bonus for recommending prospective employees.

• Annual bonus.

• Birthday bonus.

• Access to gyms via Weelhub.

• OnHappy, a platform for benefits and travel discounts.

• “Perrengue Day,” an annual day off.

• Colmeia Shop, an exclusive platform offering special product discounts.

• Individual Development Plan (IDP) and annual performance evaluation.