This is a fully remote position, open to applicants in Colombia.

• Deliver technical support and troubleshooting services for enterprise applications, systems, and infrastructure.

• Analyze, diagnose, and resolve technical incidents as well as service requests.

• Monitor and address issues within cloud-based environments and services.

• Assist in the daily technical operations of AWS and/or Azure environments.

• Work collaboratively with internal technology teams to troubleshoot and solve complicated issues.

• Escalate incidents as necessary and ensure follow-through to resolution.

• Record troubleshooting steps, solutions, and technical procedures comprehensively.

• Recognize recurring issues and contribute to enhancements in support processes and system reliability.

• Convey technical challenges and solutions to both technical and non-technical stakeholders.

• Adhere to established support, security, and operational protocols.

• Must reside in LATAM.

• Professional senior experience in technical support, IT support, systems administration, cloud support, or a related technical field.

• Strong skills in troubleshooting and problem-solving.

• Practical experience with at least one major cloud platform, especially AWS and/or Azure.

• Knowledge of cloud infrastructure and typical enterprise IT environments.

• Capability to investigate technical issues across applications, systems, and infrastructure.

• Excellent written and verbal communication skills.

• Ability to work efficiently with distributed teams and stakeholders.

• Familiarity with ticketing, incident management, or IT service management processes.

• Strong documentation and organizational abilities.

• Skill in prioritizing multiple support requests and managing issues until resolution.

• Proficiency in English sufficient to communicate effectively with global technical and business teams.

• Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is advantageous.

• 100% Remote Work.

• Highly Competitive USD Pay.

• Paid Time Off.

• Work with Autonomy.

• Collaborate with Top American Companies.

• Engagement activities and support for work-life balance.

• Access to a diverse, global network of over 600 professionals across 25+ countries.

• Opportunity to collaborate with senior, seasoned professionals.

Technical Support Engineer – Digital Marketing

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