Technical Support Engineer – Digital Marketing

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical assistance and troubleshooting for enterprise applications, systems, and infrastructure.

• Analyze, diagnose, and resolve technical incidents and service requests.

• Monitor and troubleshoot cloud-based environments and services.

• Provide support for AWS and/or Azure environments as part of daily technical operations.

• Collaborate with internal technology teams to diagnose and resolve complex issues.

• Escalate incidents as necessary and ensure issues are followed through to resolution.

• Document troubleshooting steps, solutions, and technical procedures.

• Identify recurring problems and contribute to enhancements in support processes and system reliability.

• Clearly communicate technical issues and solutions to both technical and non-technical stakeholders.

• Adhere to established support, security, and operational procedures.

⛳️ Requirements

• Must be located in LATAM.

• Professional senior experience in technical support, IT support, systems administration, cloud support, or a similar technical role.

• Strong troubleshooting and problem-solving abilities.

• Practical experience with at least one major cloud platform, especially AWS and/or Azure.

• Familiarity with cloud infrastructure and typical enterprise IT environments.

• Capacity to investigate technical issues across applications, systems, and infrastructure.

• Excellent written and verbal communication skills.

• Ability to work effectively with distributed teams and stakeholders.

• Experience with ticketing, incident-management, or IT service-management processes.

• Strong documentation and organizational skills.

• Capable of prioritizing multiple support requests and managing issues to resolution.

• Proficient in English to communicate effectively with global technical and business teams.

🏝️ Benefits

• 100% Remote Work.

• Highly Competitive USD Pay.

• Paid Time Off.

• Work with Autonomy.

• Collaborate with Top American Companies.

• Engagement activities.

• Support for work-life balance.

• Collaboration with a multicultural global network.

• Access to a network of over 600 professionals across 25+ countries.

• Work alongside senior, experienced professionals.