Technical Support Engineer – Cloud & Hosting

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Deliver high-level technical assistance for cloud-based applications within an Azure framework.

• Troubleshoot issues related to database refreshes and upgrades.

• Address application errors in both testing and production settings.

• Identify and resolve batch processing challenges and performance issues.

• Collaborate with Hosting and Infrastructure teams to handle escalations effectively.

• Examine recurring problems and propose sustainable solutions.

• Facilitate customer testing and support production environments.

• Document solutions and contribute to the development of knowledge base articles.

⛳️ Requirements

• Extensive experience with Microsoft Azure (IaaS/PaaS).

• Strong understanding of SQL Server and database management principles.

• Proven experience in supporting hosted/SaaS applications.

• Capability to diagnose performance-related issues and system errors.

• Familiarity with incident management platforms (e.g., Zendesk or similar).

• Excellent troubleshooting and analytical abilities.

• Experience with enterprise asset management or fleet management systems (preferred).

• Knowledge of application integrations and data pipelines (preferred).

• Exposure to ITIL practices or structured support settings (preferred).

• Outstanding communication skills for customer interactions.

• Ability to work independently in a remote setting.

• Ability to collaborate with global teams (coordination with US/UK).

🏝️ Benefits

• Opportunity to influence and support the expansion of a growing presence in the UK.

• Engage with modern cloud-hosted platforms.

• Play a significant role in enhancing system reliability and the customer experience.

• Flexible remote work environment.