Customer Support Analyst, Payroll and Personnel Administration

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical assistance to clients regarding intricate and technical issues.

• Support clients with an emphasis on payroll and human resources administration procedures.

• Address customer queries through chat, concentrating on payroll and HR administration inquiries.

• Provide guidance to clients on payroll, hiring, termination, and vacation protocols.

• Aid in the review of labor-related calculations.

• Resolve questions pertaining to charges and contributions, including INSS, FGTS, and eSocial.

• Examine and rectify discrepancies related to payroll and HR administration.

• Ensure the delivery of high-quality, timely, and precise customer support.

• Record and track support tickets until resolution.

⛳️ Requirements

• Intermediate level of proficiency in Microsoft Office.

• Familiarity with specific tax regulations.

• Intermediate understanding of accounting software.

• Strong grasp of ancillary tax and regulatory responsibilities.

• Capability to prepare employment-related documentation.

• Basic understanding of payroll benefits management.

• Basic knowledge of managing and reviewing events in eSocial and FGTS Digital.

• Understanding of labor laws.

• Basic knowledge of the monophase PIS and COFINS collection regime.

• Awareness of ICMS legislation and state agreements.

• Knowledge of processes for recording incoming and outgoing invoices.

• Experience in customer service.

• Proficiency with customer service tools, including omnichannel platforms.

• Intermediate skills in tax analysis and evaluation.

• Knowledge of issuing service invoices, tax withholdings, service codes, and municipalities of taxation.

• Familiarity with ISS legislation and municipal and federal tax incentives, particularly regarding service exports.

• Intermediate understanding of the Fator R tax incentive.

• Currently enrolled in a degree program in Accounting or Business Administration.

🏝️ Benefits

• Caju Benefits Card – R$700 per month to utilize as desired, with no payroll deductions and maintained during vacation periods.

• Unimed Health Plan – Fully covered by Contajá, with copayments applicable only when utilized; dependents are entirely covered by the employee.

• Birthday Day Off.

• Wellhub (formerly Gympass) – Access to gyms and wellness platforms.

• Telepsychology – Up to 2 complimentary consultations per month.

• Telenutrition – Up to 2 complimentary consultations per month.

• 15% discount on laboratory tests within the Dasa network.

• 30% discount on generic medications and 20% on brand-name medications at the Pague Menos network.

• Partnership with Estácio for academic advancement.

• ImpulsoJá Career Plan.

• Gamification program with virtual coins redeemable for prizes, events, and gifts.