This is a fully remote position, open to applicants in India.

📋 Description

• Deliver prompt, compassionate, and technically proficient support to customers utilizing YugabyteDB.

• Diagnose and resolve challenges related to distributed databases, cloud infrastructure, APIs, and application integrations.

• Collaborate effectively with Engineering, Product, and Documentation teams.

• Ensure comprehensive case documentation while adhering to established support protocols.

• Contribute to the development of knowledge base articles and support tools.

• Engage in continuous learning of new technologies to enhance understanding of Yugabyte’s ecosystem.

• Join a global on-call rotation, offering after-hours and weekend support as needed.

⛳️ Requirements

• 3-5 years of relevant experience in a technical capacity.

• Solid technical expertise in at least two of the following areas: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).

• Exceptional problem-solving and analytical abilities.

• Strong written and verbal communication skills.

• Proactive, customer-centric attitude, demonstrating patience and persistence in issue resolution.

• Capability to work autonomously in a fully remote setting while coordinating with global teams.

• Position requires alignment with early morning IST hours.

• Weekend coverage is necessary, with two fixed consecutive weekdays off.

🏝️ Benefits

• Flexible remote working environment that promotes a healthy work-life balance.

• Competitive salary and benefits package.

• Collaborative and growth-focused team culture that emphasizes learning and innovation.

• Opportunity to work with cutting-edge database technology utilized by leading enterprises globally.