Product Support Engineer

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Install, commission, and provide support for specialized equipment at customer locations.

• Diagnose and rectify electrical, hydraulic, and mechanical issues.

• Offer technical assistance to customers, dealers, and field service teams.

• Conduct inspections, investigations, and root-cause analyses of machines.

• Assist in product testing, validation, and development initiatives.

• Deliver product demonstrations and training sessions for customers.

• Generate service reports and create technical documentation.

• Assist in warranty investigations and implement corrective measures.

• Collaborate with engineering teams to enhance product performance and reliability.

• Advocate for best practices and ensure a top-notch customer experience.

⛳️ Requirements

• Completion of an apprenticeship or possess a recognized qualification in Engineering, Plant, Agricultural Machinery, Automotive, or a related field.

• Experience in servicing, maintaining, or supporting mobile plant, construction equipment, or heavy machinery.

• Familiarity with CAN Bus systems and electro-hydraulic controls.

• Background with excavator attachments, tiltrotators, quick couplers, or similar equipment.

• Strong diagnostic abilities in electrical, hydraulic, and mechanical systems.

• Capability to interpret electrical schematics and hydraulic diagrams.

• Experience in direct interactions with customers and end users.

• Valid full UK driving license.

• Willingness to travel throughout the UK and Ireland.

🏝️ Benefits

• Company car.

• Option for home working.

• Permanent employment status.

• Opportunities for product training and customer training.