Full Stack Software Engineer, Support Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and construct systems that connect ClickHouse clients with the teams that support them.

• Develop intelligent routing and decision-making systems to determine the appropriate allocation of work and responsibilities.

• Create AI-enhanced experiences for both customers and internal stakeholders.

• Build internal platforms and tools for Support, Revenue Operations, and Go-To-Market teams.

• Establish integrations with Salesforce, live chat, incident management, Slack, GitHub, and various other systems.

• Develop automation and observability frameworks to minimize repetitive tasks and highlight failures.

• Collaborate with core Engineering to deploy systems to production.

• Take ownership of code review, testing, monitoring, and ongoing enhancement of delivered systems.

⛳️ Requirements

• 3–5 years of experience in building and deploying full-stack software in a production environment.

• Proficiency in TypeScript/JavaScript, Node.js, and React or similar technologies.

• Experience in developing APIs, webhooks, and integrations between distributed systems.

• Practical experience as a support or technical support engineer, or in creating tools/integrations for Support, Customer Success, or Revenue Operations teams.

• Familiarity with Git and safe, version-controlled deployment practices.

• Capability to convert operational requirements into solutions that non-engineers can understand.

• Self-motivated, inquisitive, and comfortable managing problems from start to finish within a remote, globally distributed team.

• Comfort in utilizing AI tools in everyday development processes.

• Experience in building LLM-powered features in production is an advantage.

• Knowledge of Salesforce platform or relevant certifications is a plus.

• Familiarity with Pylon, incident.io, PagerDuty, Zendesk, Slack APIs, or GitHub APIs is advantageous.

• Experience with ClickHouse or other analytical databases is a plus.

• Background in early-stage, greenfield, support, Revenue Operations, or business-systems environments is a plus.

🏝️ Benefits

• Flexible work environment with options for remote arrangements.

• Employer contributions towards healthcare expenses.

• Stock options available for all new team members.

• Flexible time off policy in the United States.

• Generous time-off benefits in other countries.

• USD$500 allowance for home office setup for remote employees.

• Opportunities to connect with colleagues during company-wide offsite events.