Soporte Técnico, Hosting

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist users with hosting services

• Aid in the migration and import of websites from other hosting providers

• Install WordPress sites

• Configure email accounts

• Troubleshoot everyday issues related to service delivery

• Provide support through tickets, email, and phone

• Access servers via console or terminal

• Execute commands and utilize the WNPower service suite

⛳️ Requirements

• Experience assisting users (Helpdesk), in hosting service companies, or in technical support related to technology and systems

• Understanding of the main Internet and email protocols

• Basic experience using and managing WordPress

• Fundamental knowledge of cPanel and WHM management

• Excellent oral and written communication skills

• Ability to resolve conflicts and a focus on customer satisfaction

• Basic understanding of English

• Courses and training or being a student in related fields are valued

• Knowledge of PHP, MySQL, and HTML is valued

• Knowledge of Hardware and Servers is valued

• Ability to work independently, take the initiative, and be results-oriented

🏝️ Benefits

• Training period (assisted and via videos)

• Real promotion opportunities

• Flexible schedule

• Option to work from home

• WeWork offices available occasionally

• PowerDays

• Birthday day off

• Moving day off

• Spotify

• Laptop and starter kit delivered to your home

• Top-tier health insurance

• After office events

• HQ benefits club

• Team collaboration with professionals and opportunities for learning and development

• Dynamic, flexible, and open-minded work environment