Technical Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Investigate, troubleshoot, and assist in resolving technical issues.

• Clearly communicate with users and stakeholders to facilitate issue resolution.

• Provide prompt and professional support to ensure a positive user experience.

• Contribute to the documentation and ongoing improvement of support processes and knowledge bases.

• Collaborate with engineering and product teams to resolve more complex issues.

• Maintain ongoing communication with internal or external stakeholders as necessary.

• Participate in an on-call rotation to ensure service continuity.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience.

• Additional education or certifications are advantageous but not mandatory.

• Familiarity with system administration for Linux and/or Windows.

• Experience working with databases (e.g., SQL, PostgreSQL).

• Exposure to APIs (e.g., REST) and troubleshooting integrations.

• Understanding of container technologies (e.g., Kubernetes, Helm) is a plus.

• Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch).

• Experience with version control systems (e.g., Git).

• Exposure to cloud environments (e.g., AWS) is beneficial.

• Strong communication skills with the ability to convey technical topics to various audiences.

• Excellent problem-solving abilities and attention to detail.

• Capability to manage tasks and priorities in an organized manner.

• Experience working both independently and collaboratively within a team.

• Adaptability and eagerness to learn in a dynamic environment.

• Must be eligible to work in the country of residence.

• Participation in an on-call rotation may be necessary.

🏝️ Benefits

• Work in an international and collaborative environment.