Help Desk Support Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide support via phone

• Assist end-users with computers, operating systems, applications, network connectivity, printers, and other peripherals

• Manage tickets and document processes within the system

• Offer support through chat

• Oversee unresolved issues

• Deliver exceptional customer support with prompt solutions

• Facilitate customer service by directing tasks to Level 2 and/or Level 3 technical teams

• Identify and troubleshoot issues effectively

• Handle multiple tasks simultaneously

• Analyze ticket backlogs

⛳️ Requirements

• Knowledge/Skills: Excellent written communication for chat support and clear verbal communication for phone interactions

• Strong logical reasoning and problem-solving abilities

• Advanced proficiency in Portuguese and English (supporting Latin America in Spanish); Spanish is preferred

• Basic to intermediate knowledge of IT

• 1 to 3 years of experience in help desk and support roles

• English and Portuguese proficiency required (exclusive)

• Education: University degree or technical qualification

• Availability to work Monday to Friday, from 9:00 a.m. to 6:00 p.m. Brazil time

• Applicants must be based in Brazil only

🏝️ Benefits

• Option to work from home (applicants must be based in Brazil only)