Help Desk Support Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Providing phone support

• Offering end-user assistance for computers, operating systems, applications, network connectivity, printers, and peripherals

• Managing ticketing and documentation within the ticketing system

• Supporting the chat system

• Overseeing outstanding items

• Delivering exceptional customer support and immediate solutions

• Handling customer service tasks, including routing issues to Level 2 and/or Level 3 technical teams

• Identifying and resolving problems

• Multitasking effectively

• Conducting analysis of ticket backlog

⛳️ Requirements

• We are hiring exclusively in São Paulo and Rio de Janeiro.

• Excellent written communication skills for chat support and clear verbal communication for phone interactions

• Strong logical reasoning and problem-solving abilities

• Advanced proficiency in Portuguese and English (support for Latin America will also be provided in Spanish); Spanish is a plus

• Basic to intermediate knowledge of IT

• 1–3 years of experience in help desk and support roles

• Proficiency in English and Portuguese is mandatory

• Candidates must reside in Brazil

• Education: University degree or technical qualification

🏝️ Benefits

• Opportunity for remote work

• Work schedule from Monday to Friday

• Hours from 9:00 a.m. to 6:00 p.m. Brazil time