Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and troubleshoot system issues that affect production across software, networking, and infrastructure layers.

• Provide support for real-time escalations during significant operational events.

• Remotely connect to and assess systems using SSH, Remote Desktop, and web-based interfaces.

• Examine logs, system data, and performance trends to uncover root causes and mitigate recurring problems.

• Collaborate cross-functionally with Engineering and Field teams to facilitate issue resolution.

• Record troubleshooting processes, solutions, and contribute to knowledge base content.

• Foster continuous improvement by recognizing patterns and suggesting preventative measures.

• Assist in system setup, stabilization, and ongoing operations at client locations.

⛳️ Requirements

• A Bachelor's degree in Engineering, Computer Science, or a related technical discipline (or equivalent experience).

• At least 3 years of experience in supporting complex technical systems in remote or production settings.

• Proficient in troubleshooting using Linux command line and system-level tools.

• Experience in connecting to systems via SSH, Remote Desktop, or similar applications.

• Advanced understanding of TCP/IP networking principles and troubleshooting techniques.

• Strong proficiency in SQL or scripting for data analysis tasks.

• Excellent problem-solving abilities with a capacity to prioritize and manage multiple tasks in high-pressure situations.

• Strong communication skills, particularly during real-time issue resolution.

• Willingness to travel up to 15% after the training period.

• Must hold a valid driver's license and be capable of traveling to customer sites by car or air.

• Employee is required to maintain a personal credit card and oversee expenses for bi-weekly reimbursement.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Disability benefits

• 401K

• PTO

• Bi-weekly reimbursement for travel-related expenses