Technical Support Analyst III

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver Level 1 technical assistance to customers.

• Oversee both physical and logical network systems, which includes configuring and maintaining switches and access points.

• Track the availability and performance of IT infrastructure utilizing tools such as Zabbix, PRTG, or Nagios.

• Create tickets for incidents related to network and server issues.

• Offer technical support while ensuring the upkeep of the corporate environment.

• Become a part of the remote customer support team.

⛳️ Requirements

• A degree in Technical studies or an undergraduate degree (either completed or in progress) in Computer Networking, Information Technology, Computer Engineering, or a similar field.

• Demonstrated experience with network infrastructure, servers, and technical support.

• Extensive knowledge of TCP/IP networks, VLANs, routing, firewalls, and VPNs.

• Experience in administering Windows and Linux servers.

• Familiarity with enterprise network devices, such as switches, routers, and access points.

• CCNA (Cisco Certified Network Associate) certification is required or must be in progress.

🏝️ Benefits

• Profit-Sharing Program

• Meal Voucher

• Health Insurance

• Dental Insurance

• Tuition Assistance

• Gympass

• Childcare Assistance

• Birthday Day Off

• Life Insurance

• Pharmacy Discount Program

• Access to the Corporate University platform

• Opportunities for development and certification

• Competitive benefits package

• Involvement in strategic infrastructure and technology projects