Technical Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take full ownership of comprehensive technical troubleshooting and field diagnostics involving networking, edge devices, infrastructure, and system integrations.

• Determine root causes of system and network problems, drive their resolution, and proactively mitigate risks to avoid future occurrences.

• Ensure reliable, secure, and scalable network and infrastructure environments across both cloud and hybrid deployments.

• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and associated infrastructure components.

• Oversee routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.

• Monitor system and network performance, lead incident response efforts, and guarantee high availability for real-time video streaming and AI workloads.

• Collaborate with Engineering, QA, and Product teams to identify defects, validate fixes, and enhance platform reliability.

• Coordinate the testing and validation of new hardware and software in production-like, real-world settings.

• Develop scripts, tools, and automation processes to enhance diagnostics, monitoring, and support workflows.

• Create and maintain technical documentation, investigation logs, and internal knowledge resources.

⛳️ Requirements

• 1–3 years of experience in technical support, systems engineering, networking, or IT operations.

• Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE).

• Ability to promptly troubleshoot technical issues with a structured approach and sound judgment in live environments.

• Strong analytical skills and the ability to document clearly.

• Willingness and aptitude to learn new technologies related to networking, infrastructure, and edge systems.

• Experience with IP camera systems, video platforms, or edge-connected devices is a plus.

• Familiarity with Linux-based environments is advantageous.

• Experience with scripting or automation (Python or similar) is a plus.

🏝️ Benefits

• Evening and late-night shifts qualify for shift-differential pay.