Technical Support Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Offer pre-sales technical assistance to Sales Managers, distributors, installers, EPCs, and key customers, encompassing product selection, system configuration, and technical solutions.

• Provide after-sales technical support and resolve issues related to installation, commissioning, communication, software, and products.

• Establish and nurture robust technical relationships with key customers through regular meetings, visits, and project assistance.

• Assist in new product launches, technical training sessions, webinars, workshops, and customer events in the Italian market.

• Gather and relay customer requirements, market insights, and recurring technical challenges to Product and R&D teams.

• Aid in local product testing and validation, including firmware, software, compatibility, and system integration assessments.

• Update and localize technical documentation, such as manuals, FAQs, troubleshooting guides, and training materials.

• Collaborate closely with Sales, Product, Service, and R&D teams to ensure prompt resolution of customer and product-related issues.

⛳️ Requirements

• A Bachelor’s degree or higher in Electrical Engineering, Electronics, Renewable Energy, Automation, or a related technical discipline.

• Relevant experience in solar PV, inverter, battery energy storage, or renewable energy systems is strongly preferred.

• Solid understanding of PV systems, inverters, batteries, electrical systems, and system commissioning processes.

• Prior experience in technical support, field service, application engineering, or pre-sales engineering is preferred.

• Excellent troubleshooting and problem-solving capabilities.

• Comfortable engaging directly with installers, distributors, EPCs, and professional customers.

• Strong customer service orientation and ability to manage technical issues independently.

• Good communication and cross-functional collaboration abilities.

• Willingness to travel within Italy and occasionally within Europe.

• Proficiency in Italian and good command of English are required.

• Chinese language skills are a plus.

🏝️ Benefits

• Remote work opportunity in Italy.

• Employee position.

• Chance to support new product launches, technical training, webinars, workshops, and customer events.

• Willingness to travel within Italy and occasionally within Europe.