Technical Support Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Offer pre-sales technical assistance to Sales Managers, distributors, installers, EPCs, and key clients, encompassing product selection, system configuration, and technical solutions.

• Provide after-sales technical support, addressing installation, commissioning, communication, software, and product-related challenges.

• Develop and sustain robust technical relationships with key clients through regular meetings, visits, and project support.

• Assist in the launch of new products, and conduct technical training, webinars, workshops, and customer events in the Italian market.

• Gather and relay customer requirements, market insights, and recurring technical challenges to the Product and R&D teams.

• Aid in local product testing and validation, which includes firmware, software, compatibility, and system integration assessments.

• Update and localize technical documentation such as manuals, FAQs, troubleshooting guides, and training resources.

• Collaborate closely with Sales, Product, Service, and R&D teams to ensure a prompt resolution of customer and product-related issues.

⛳️ Requirements

• A Bachelor's degree or higher in Electrical Engineering, Electronics, Renewable Energy, Automation, or a related technical discipline.

• Preferably, relevant experience in solar PV, inverter, battery energy storage, or renewable energy systems.

• A solid understanding of PV systems, inverters, batteries, electrical systems, and system commissioning.

• Previous experience in technical support, field service, application engineering, or pre-sales engineering is advantageous.

• Excellent troubleshooting and problem-solving abilities.

• Competent in communicating directly with installers, distributors, EPCs, and professional clients.

• Strong customer service orientation and capability to manage technical issues independently.

• Good communication and skills in cross-functional collaboration.

• Willingness to travel within Italy and occasionally across Europe.

• Proficiency in Italian and good command of English is required.

• Knowledge of Chinese is preferred.

🏝️ Benefits

• Permanent employment contract (Contratto a tempo indeterminato).

• Remote working opportunity within Italy.

• Chance to assist in new product launches, technical training, webinars, workshops, and customer events.

• Opportunity to collaborate with global Sales, Product, Service, and R&D teams.

• Travel opportunities within Italy and occasionally throughout Europe.