Senior Associate, Field Support Technician – Engineering

This is a fully remote position, open to applicants in Texas.

📋 Description

• Install, configure, maintain, troubleshoot, and repair client systems and equipment, including both hardware and software.

• Collaborate and coordinate with other support teams or external partners.

• Serve as a service representative for designated customers.

• Engage in the on-call rotation schedule.

• Conduct preventive maintenance tasks.

• Ensure customer satisfaction is consistently met.

• Manage and oversee equipment, parts, and inventory.

• Carry out installations, repairs, necessary modifications, and designated equipment tasks onsite at customer locations.

• Keep workspaces tidy, organized, and safe.

• Fulfill administrative duties, reporting, and mandatory training requirements.

• Deliver packages to courier depots or airports during emergencies or after standard courier pickup hours.

• Take part in the setup for commercial showcase events.

• Support the sales team as a service representative during negotiations and periodic equipment-performance assessments.

• Promote a customer-first service culture.

• Travel frequently within the assigned region and occasionally across Canada.

• Provide after-hours and weekend on-call support and installations.

⛳️ Requirements

• Clean Driver's License.

• Valid US Passport.

• Availability to travel Monday through Friday.

• Reliable vehicle for local service calls.

• Residence in TX.

• Degree in Electronics, Robotics, or Electro-mechanics.

• 2-5 years or more experience in the Field Service Technician (FST) role.

• Familiarity with pneumatic and robotics systems, including troubleshooting and repair, is an advantage.

• Experience with complex electronic control systems, including troubleshooting and repair, is beneficial.

• Background in the healthcare or pharmaceutical industry is an asset.

• Familiarity with Hospital Automation and healthcare automation is desirable.

• Ability to learn and comprehend the functions of McKesson APS equipment.

• Employee will utilize their own vehicle.

• Exceptional interpersonal customer service abilities.

• Strong communication skills with individuals from diverse backgrounds.

• Relevant front-line, field-based technical customer service experience is a clear advantage.

• Proficient written and verbal communication skills.

• Capable of managing multiple competing priorities in a time-sensitive environment.

• Customer-focused, team-oriented, and possess a positive attitude.

• Self-motivated; demonstrates initiative and can work with minimal supervision.

• Ability to work independently while in the field.

• Capability to collaborate with colleagues across various departments.

• Must possess and maintain a valid driver's license.

• Ability to lift and move large boxes and equipment weighing up to 30Kg.

• Capability to perform installation work in cabinetry and elevated spaces.

🏝️ Benefits

• 5% Management Incentive Plan (MIP).

• Mileage reimbursement.

• Competitive compensation package.

• Potential for annual bonuses or long-term incentive opportunities.

• Equity options may be available.

• Training provided.

• Opportunity for a home-based job.