Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and resolve technical support tickets within established SLAs

• Diagnose and troubleshoot intricate issues related to workload automation and system integrations

• Analyze, validate, transform, and reconcile environmental data during migration processes

• Ensure accuracy and integrity when dealing with source and target platforms that have partial compatibility

• Conduct root cause analysis and implement preventive strategies to minimize recurring incidents

• Collaborate with development teams to escalate and resolve bugs or system defects effectively

• Engage in the on-call rotation to provide support for critical incidents, including overnight shifts

• Develop and maintain PowerShell, Bash, and Python scripts to automate routine tasks and enhance efficiency

• Document solutions and contribute to the internal knowledge repository

• Monitor system performance and proactively identify potential issues

• Assist with minimal solution engineering or product demonstrations on an as-needed basis

• Maintain clear and professional communication with clients throughout the issue resolution process

⛳️ Requirements

• Over 4 years of experience in a technical support role, directly engaging with both customers and engineering teams

• Strong diagnostic and troubleshooting abilities within enterprise environments

• Experience with data migration processes

• Proficient in scripting languages such as PowerShell, Bash, and Python

• Solid understanding of both Windows and Linux operating systems

• Experience using SQL for data querying and troubleshooting

• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and monitoring tools

• Excellent communication skills to articulate technical concepts to non-technical stakeholders

• Ability to perform under pressure and effectively prioritize multiple incidents

• Willingness to work hours aligned with Western, Mountain, or Central time zones

• Readiness to participate in an on-call rotation, including overnight after-hours support

🏝️ Benefits

• 100% remote work environment with colleagues from around the globe

• Competitive benefits package

• 401k program with employer matching

• Flexible paid time off (PTO)

• Paid holidays