Product Technical Support Engineer

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Deliver daily technical assistance for major Data Center Accounts to the Field Sales & Service team on a worldwide scale through site visits, phone calls, faxes, or emails.

• Enhance product reliability via the Continuous Improvement Process for both existing and newly launched products.

• Offer technical support and collaborate with quality management and engineering to optimize overall lifecycle costs.

• Develop test plans to assess new and current product equipment offerings.

• Formulate innovative, distinctive solutions for current and prospective clients.

• Prioritize the needs of both internal and external customers when making decisions.

• Foster operational discipline, clarify roles, ensure performance transparency, and uphold accountability against essential metrics.

• Recognize and evaluate problems and opportunities using both quantitative and qualitative data.

• Set decision-making criteria, assess alternatives, and make prompt decisions.

⛳️ Requirements

• Willingness to travel up to 10%.

• A Bachelor’s degree in Engineering or a related Technical/Scientific field is required, along with 2+ years of experience.

• In the absence of a degree, a minimum of 6+ years of technical experience related to HVAC&R products is necessary.

• Capability to analyze and resolve intricate product system challenges.

• Expertise in troubleshooting the refrigeration cycle as it pertains to air-conditioning duties on Applied Equipment.

🏝️ Benefits

• Competitive benefits package.