Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate intricate production challenges related to application performance, APIs, logs, integrations, data, GPS, and hardware.

• Comprehend and analyze existing TypeScript and JavaScript code to trace system behavior and determine root causes.

• Develop new TypeScript and JavaScript scripts to address technical and operational issues.

• Enhance and maintain current internal scripts and tools as requirements and systems evolve.

• Create custom tools for data analysis, troubleshooting, validation, reporting, and internal processes.

• Collaborate with APIs and large datasets to investigate problems and devise solutions.

• Replicate bugs and provide Engineering with concise technical findings, evidence, and suggested next steps.

• Diagnose issues related to Student Information System integrations and data synchronization.

• Examine the behavior of GPS, tablets, connectivity, and other deployed hardware.

• Identify repetitive tasks and automate them through tooling or improved internal systems.

• Leverage AI-assisted workflows to expedite coding, debugging, investigations, and technical problem-solving.

• Take ownership of complex customer-reported issues until resolution, ensuring technical problems do not fall between teams.

⛳️ Requirements

• Minimum of 2 years of experience in support engineering, software engineering, solutions engineering, technical support, or a comparable technical role.

• Proficient in TypeScript or JavaScript, with the ability to comprehend existing code and independently write new scripts.

• Experience in debugging software and analyzing production system behavior.

• Familiarity with APIs, logs, backend systems, integrations, and structured data.

• Adept at creating internal tools and scripts to resolve issues without pre-existing solutions.

• Comfortable maintaining code and tools after the initial solution has been implemented.

• Skilled in data analysis using SQL, spreadsheets, scripts, or similar tools.

• Strong analytical capabilities with the ability to decompose ambiguous problems into smaller technical inquiries.

• Excellent communication skills, with the ability to articulate technical findings clearly.

• A robust sense of ownership and a proactive approach to driving problems to resolution.

• Ability to thrive in a dynamic environment where designing solutions may be necessary instead of adhering to existing processes.

• Experience with or a keen interest in incorporating AI into regular engineering tasks.

🏝️ Benefits

• Opportunity to work on challenging projects with a talented team.

• Access to ongoing training and professional development opportunities.

• Flexible work hours and remote working options.

• Comprehensive health and wellness benefits.

• Collaborative and innovative work environment.