Technical Support Engineer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee system performance and engage in monitoring shifts to guarantee system availability and efficiency.

• Detect incidents, conduct initial troubleshooting, and escalate issues as per established protocols.

• Clearly document incidents, actions taken, and results achieved.

• Aid in the upkeep and enhancement of monitoring tools such as Grafana and GroundCover/DataDog along with their dashboards.

• Adhere to standardized runbooks and procedures for uniform event management.

• Collaborate closely with senior engineers to troubleshoot issues and enhance system reliability.

⛳️ Requirements

• Basic knowledge of Linux administration, encompassing file systems, permissions, processes, and fundamental networking concepts.

• Practical experience with Docker/Kubernetes, including managing containers/pods, handling basic images, logs, and troubleshooting.

• Fundamental understanding of Ansible language principles, including registers, memory layouts, and low-level operations.

• Proficiency with command-line tools, SSH, and common system utilities.

• Capability to follow procedures and accurately escalate issues.

• Willingness to work in a shift-based schedule.

• Strong communication skills and meticulous attention to detail.

🏝️ Benefits

• Health, well-being, financial, and life-beyond-work benefits.

• Flexible work arrangements: at home, in an office, or a combination of both.