Senior Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for existing software applications and enhance components within the Cotiviti product suite.

• Collaborate effectively with developers, offshore team members, business stakeholders, project management, and internal partners.

• Analyze and evaluate the potential for automated systems to address complex business challenges.

• Investigate and resolve software and process-related issues reported by internal or external clients.

• Implement software quality assurance principles throughout the entire software development lifecycle.

• Document application specifications, designs, features, and operations prior to production rollout.

• Keep documentation updated for applications and processes.

• Identify and implement innovative enhancements to processes and systems.

• Manage solution development and data requirements execution.

• Execute enhancements to solutions aimed at improving performance and availability.

• Ensure that project deliverables are completed punctually and within budget constraints.

• Communicate technical and operational challenges to engineering and business leaders.

• Follow technology standards during system development.

• Define and ensure the accuracy and completeness of system and technical requirements with business partners.

• Handle escalations, provide guidance on daily task execution and monitoring, and offer feedback, training, and mentorship to team members.

• Work under general supervision, developing procedures and approaches independently as necessary.

• Fulfill annual Performance Plan responsibilities and complete assigned special projects.

⛳️ Requirements

• Bachelor’s degree in a STEM-related field such as Computer Science, Information Technology, or a related discipline.

• A minimum of 4-5 years of pertinent industry experience.

• 4-5 years of hands-on experience in Linux environments.

• 4-5 years of experience with Java frameworks.

• Extensive technical knowledge with the ability to provide solutions to technical business challenges.

• Proven history of managing all facets of a successful product throughout its lifecycle.

• 4-5 years of experience implementing changes using automation tools like Jenkins and Octopus.

• 4-5 years of experience with IT automation tools such as Ansible and/or scripting languages including VBScript and PowerShell.

• 4-5 years of experience working with databases and/or data processing pipelines.

• Proficient in Agile and SCRUM development methodologies, with prior experience in CI/CD pipelines.

• Familiarity with Oracle SQL.

• Experience with Docker or OpenShift containers is preferred.

• Familiarity with JBoss is preferred.

• Experience with healthcare data is an advantage.

• Strong communication skills are essential.

• Ability to perform duties with or without reasonable accommodation.

• Must be able to provide a dedicated and secure work environment.

• Must have access to high-speed internet connectivity and maintain an office setup.

🏝️ Benefits

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) savings plan.

• Paid family leave.

• 9 paid holidays each year.

• 17-27 days of Paid Time Off (PTO) annually, based on specific level and length of service.

• Remote work arrangement.

• Virtual interviews.