Bilingual Tier 1 Tech Support Technician, English, Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver vital Tier 1 support to clients in a professional and courteous manner.

• Respond to incoming technical support calls and initiate outbound calls to clients as necessary.

• Diligently troubleshoot, investigate, and resolve issues related to customers’ peripherals.

• Maintain comprehensive documentation of all activities performed on customers’ peripherals.

• Oversee and manage the ticketing queue to ensure all customer support inquiries are addressed promptly, thoroughly, and efficiently.

• Achieve and maintain a 90% quality assurance (QA) rating.

• Participate in various ongoing and short-term projects as directed by management.

• Work collaboratively with the Contact Center team to provide technical support to partner customers.

⛳️ Requirements

• High school diploma or its equivalent.

• Proficiency in both English and Spanish is mandatory.

• Exceptional verbal and written communication skills.

• Strong understanding of computer systems and networks, with the ability to diagnose and resolve hardware and network-related issues.

• Capability to manage time effectively and prioritize multiple projects simultaneously.

• A willingness to tackle complex problems and see projects through to completion.

• Must be able to sit for extended periods and utilize a computer keyboard and/or mouse while viewing the computer screen.

• Regularly requires manual dexterity, visual acuity, verbal communication, and auditory skills.

🏝️ Benefits

• Competitive salary plus performance-based bonuses.

• Comprehensive benefits package including medical, dental, vision, and 401(k).

• Generous paid time off (PTO) and travel support.

• Ongoing professional development and educational opportunities.