Technical Support Engineer

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Oversee and conduct initial assessments of infrastructure issues

• Address alerts independently or collaborate with the designated DevOps engineer for the appropriate team

• Develop new monitoring rules and enhance existing ones

• Execute fundamental DevOps tasks

• Maintain documentation for monitoring, alerts, diagnostics, and DevOps activities

• Engage in on-call shifts for one week each month

⛳️ Requirements

• Minimum of 1 year of experience in Technical Support

• Familiarity with Linux, AWS, Docker, CI/CD, monitoring, and version control systems

• Eagerness to learn about Linux, AWS, Docker, Terraform, Kubernetes, CI/CD, Prometheus, and Grafana

• Willingness to participate in on-call shifts

• Proficient in English at a B2+ level

• Fluent in Ukrainian

🏝️ Benefits

• Flexible work environment with options for remote and hybrid arrangements

• Bonus system based on performance

• Opportunities for stock options

• Access to courses, conferences, and learning resources

• Support for career advancement and internal mobility

• Health insurance coverage

• Wellness programs available

• Access to fitness facilities

• Company-wide Mental Health Days each quarter

• Flexibility for parents

• airSlate Junior Club available for children

• Company-wide family events

• Pet-friendly workplace

• Participation in charitable initiatives through the airSlate Care program

• Matching of employee donations