This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist branches and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands, and Finland

• Identify issues and deliver suitable solutions: guides or training, bug reports with reproduction steps, or feature requests that include use cases and impact

• Create simple automations for bugs or missing features, pending Engineering review

• Evaluate ticket data and support metrics to uncover lost time and suggest enhancements

• Enhance ticket categories, templates, routing, and handover processes

• Draft and update help articles

• Conduct onboarding sessions for new users and in new markets

• Collaborate across the entire system landscape and seven markets while gaining insight into how Product and Engineering make decisions

⛳️ Requirements

• 1 to 2 years of experience in support, customer success, or a related role; internships and working student positions are also considered

• Proficiency in German and English at C1 level or above, both written and spoken

• Familiarity with business software, such as a CRM or ticketing system

• Technical knowledge of SaaS tools, including data fields and objects, user roles and permissions, integrations, APIs, and webhooks

• Methodical troubleshooting skills: replicating issues, identifying root causes, and articulating them clearly for Engineering

• Experience in training or onboarding individuals, or developing automations using low-code tools like n8n or Windmill; expertise in either is sufficient

• Background in a startup or scale-up environment is an advantage