Technical Support – Enablement Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist branches and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands, and Finland in both German and English.

• Identify issues and deliver suitable solutions, including guides or training, bug reports with reproduction steps, or feature requests outlining use cases and impacts.

• Develop simple automations for bugs or absent features, pending Engineering review.

• Evaluate ticket data and support metrics, such as topic volume, resolution time, and share of repeat requests.

• Suggest modifications to enhance support efficiency.

• Enhance ticket categories, templates, routing, and handover procedures.

• Create and update help articles.

• Conduct onboarding sessions for new users and new markets.

• Collaborate across the entire system landscape and all seven markets while gaining insights into how Product and Engineering make decisions.

⛳️ Requirements

• 1 to 2 years of experience in support, customer success, or a similar capacity; internships and working student roles are included.

• Proficiency in German and English at a C1 level or higher, both written and spoken.

• Familiarity with business software, such as a CRM or ticketing system.

• Technical comprehension of SaaS tools, including data fields and objects, user roles and permissions, integrations, APIs, and webhooks.

• Structured troubleshooting abilities: replicate issues, identify underlying causes, and clearly articulate issues for Engineering.

• Experience in training or onboarding individuals, or in creating automations using low-code tools like n8n or windmill; proficiency in either is sufficient.

• Experience in a startup or scale-up environment is advantageous.

🏝️ Benefits

• An international, dynamic, and highly motivated team.

• Direct influence on the energy transition and climate initiatives.

• Opportunity to collaborate with and learn from colleagues.

• Direct interaction with key decision-makers.

• Remote work available (across Germany), with offices located in Hamburg, Berlin, or Munich.

• EGYM Wellpass benefits and discounts.

• Futurebens benefits and discounts.

• Job bike leasing for city bikes or e-bikes.

• Possibility of transitioning to full-time positions within one of Europe’s thriving scale-ups.