Technical Support – ECAD Software

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming customer inquiries via phone, email, and a ticketing system.

• Evaluate and address technical questions related to our eXs software.

• Replicate and document software issues as they arise.

• Collaborate closely with Development, Product Management, and Quality Assurance teams to enhance our software continuously.

• Develop and update support documentation.

• Facilitate online customer meetings and provide remote support sessions.

⛳️ Requirements

• Completed technical education in electrical engineering or a comparable field.

• Open to career changers.

• Strong understanding of ECAD systems (e.g., eXs, EPLAN, or similar).

• Prior experience in customer support is essential.

• Experience with business clients (B2B) is required.

• Familiarity with ticketing systems is a plus.

• Basic understanding of databases and networks is preferred.

• Proficient in Microsoft Office applications.

🏝️ Benefits

• Job security in the rapidly expanding CAD market.

• Modern work environment equipped with top-notch technical resources.

• Flexible working hours with the option for 100% remote work.

• A diverse array of internal and external training opportunities.

• Engaging company events, including a large summer party and annual team gatherings.

• JobRad bicycle leasing program.

• Membership for eGym Wellpass.