Technical Support Consultant – Fluent English, VPN & Networking

This is a fully remote position, open to applicants in Moldova, +1 more country.

📋 Description

• Support clients in establishing and troubleshooting secure private access solutions.

• Assist clients in configuring and resolving issues related to multifactor authentication for VPN and private access solutions.

• Evaluate network traffic to pinpoint bottlenecks and propose secure performance enhancements.

• Provide advice on bandwidth distribution and prioritization for VPN users.

• Review log files to diagnose technical problems and identify their root causes.

• Offer technical support and troubleshooting expertise across Windows, Linux, macOS, Android, and iOS platforms.

• Work collaboratively with clients and technical teams to address issues and ensure a seamless user experience.

• Deliver customer and technical assistance for technology firms through SupportYourApp.

⛳️ Requirements

• Strong understanding of networking principles, including IPsec tunnels, DNS, packet tracing, network ports, and firewall operations.

• Familiarity with network infrastructure covering VPNs, routing, split tunneling, and connector-based WireGuard tunnels.

• Basic knowledge of OpenVPN, IKEv2, and WireGuard protocols.

• Proficiency in reading and analyzing log files to troubleshoot technical challenges.

• Confidence in working with Windows, Linux, macOS, Android, and iOS environments.

• Excellent analytical thinking and research abilities.

• A positive, proactive, and responsible demeanor.

• Personal computer equipped with a minimum of 8 GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Experience with AWS or Microsoft Azure is advantageous.

• Knowledge of Identity Providers and Single Sign-On solutions, like Google Workspace and Microsoft Entra ID, is beneficial.

• Customer-facing experience is a plus.

• CV must be submitted in English.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work fully remotely.

• Inclusive international environment.

• Compensation provided in USD.

• Rewards for referring friends.

• A balance between project workload and personal time.

• Internal health policy.

• Responsive leadership dedicated to your growth and long-term collaboration.

• Supportive conditions for personal development.

• A culture based on trust, without time-tracking requirements.

• Home office setup.

• Referral incentives.